TROUBLE SHOOTING
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Trouble Shooting
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l Important data which are stored in LooksCAM2 must be moved or downloaded to other devices or personal computer periodically. All data can be deleted for after-sales services.
l Important data must be backed up by the user before applying after-sales services.
l Xenosys will NOT do any separate back-up for recorded files by regarding the user had already downloaded their files. Please note that all responsibilities related to the data belong to the user or customer.
l Xenosys will provide the circuit diagram, list of components, explanation for repair (any corrected explanation needed), and other information, if requested.
Symptom
Troubleshooting
Repair
Cannot turn on.
Cannot charge properly.
Check the connection status between the cradle and battery pack or between main body and battery pack.
Foreign debris may cause the
power off or charging problem
at USB slot.
Clean the charging port and use again
Clean USB slot
Button input is not possible during the usage
Check the power switch has been moved to “Hold” mode.
Re-assemble the battery pack and turn on the power
If malfunction continues,
contact local distributor or
manufacturer
Heat comes out during the usage
Lot of current is needed to run
this product, so heat comes
out after long time of usage.
This symptom does not affect
the lifespan or quality.
Normal
Light intensity is weak after
the change of battery pack
Check the intensity step is properly adjusted.
Change the intensity step
properly
Battery discharging time is fast
Check if battery has been fully charged.
(Check the battery status LED)
Battery pack is expendables, so the lifespan will be shorter than the first-time purchase after certain period of time.
If the discharging time is fast even fully charged status, it means the battery lifespan has been dead. We recommend exchanging new battery pack.
LED light flickers sometimes
or intermittently
Check the contact looseness
of connection part of phone
jack
Contact local distributor or
manufacturer
Wifi connection is bad
Download WiFi Analyzer application or other proper surveillance program to find out less traffic channel to change LooksCAM wifi.
Not occupied channel or less traffic channel to change LooksCAM wifi. (Refer to page 22)
DC power supply is always green color on indicator
It is normal to show green light on DC power supply as it shows the power ON.
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Symptom
Check Point
Troubleshooting
No light comes from LED lens module
Check the battery terminal is
located at the right position
of the battery pack.
Relocate the battery position
Check if the battery is
discharged
Charge the battery & use
Check if the cable
connection is properly
installed.
Contact the distributor or manufacturer
Light comes on a few moments and turn off
Check the battery remaining quantity
Recharge the battery
After exchange of
battery, the light intensity is
not enough
Check the intensity level is changed correctly
Change the intensity level properly
Discharging time is too fast
Check if the battery is fully charged. (Check the battery alarm LED)
If the battery running time
Is too short even fully
charged, we recommend
exchanging with new battery
as it is expendables.
Light flickers intermittently
Check the cable which is connected to main unit.
Contact the distributor or manufacturer
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Symptom
Check Point
Troubleshooting
No light comes from LED lens module
Check if the battery pack is properly installed.
Assemble the battery pack properly to charging terminal.
Check if the cable
connection is properly
installed.
Connect properly again.
Light comes on a few moments and turn off
Check the battery remaining quantity
Recharge the battery
The light intensity is
not enough
Check the intensity is properly adjusted.
Adjust the intensity step.
Discharging time is too fast
Check if the battery is fully charged. (Check the battery remaining LED)
If the battery running time
Is too short even fully
charged, we recommend
exchanging with new battery
as it is expendables.
LED lens is intermittently on & off
Check the wire near LED lens
Contact to local distributor or Xenosys
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Symptom
Check Point
Troubleshooting
No light comes from LED lens module
Check if battery is
discharged
Charge the battery before use
Check if LED lens wire is not broken
Contact to local distributor or Xenosys
Light comes on a few moments and turn off
Sit on battery to the charger to check remaining value
Re-charge the battery
The light intensity is
not enough
Check the intensity is properly adjusted.
Adjust the intensity step.
Discharging time is too fast
Check if the battery is fully charged. (Check the battery remaining LED from charger)
If the battery running time
Is too short even fully
charged, we recommend
exchanging with new battery
as it is expendables.
LED lens is intermittently on & off
Check the wire near LED lens
Contact to local distributor or Xenosys
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Symptom
Check Point
Troubleshooting
No light comes from LED lens module
Check if the battery pack is properly installed.
Assemble the battery pack properly to charging terminal.
Check if the battery is discharged.
Recharge the battery.
Check if the cable
connection is properly
installed.
Connect properly again.
Light comes on a few moments and turn off
Check the battery remaining quantity
Recharge the battery
After exchange of
battery, the light intensity is
not enough
Check the intensity is properly adjusted.
Adjust the intensity step.
Discharging time is too fast
Check if the battery is fully charged. (Check the battery remaining LED)
If the battery running time
Is too short even fully
charged, we recommend
exchanging with new battery
as it is expendables.
Light flickers intermittently
Check the wire connection part – loose contact or not.
Contact the distributor or manufacturer
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Please refer to the attached file for troubleshooting manual for wireless camera system - LooksCAM.
WARNING before sending back LooksCAM control unit for after-sales services:
l Important data which are stored in LooksCAM must be moved or downloaded to other devices or personal computer periodically. All data can be deleted for after-sales services.
l Important data must be backed up by the user before applying after-sales services.
l Xenosys will NOT do any separate back-up for recorded files by regarding the user had already downloaded their files. Please note that all responsibilities related to the data belong to the user or customer.
l Serial number should be provided for informing with symptoms so that Xenosys can notify warranty base or not.
Item
Symptoms
Cause or problem
Solution
LC-CU
LooksCAM power cannot turn on
Battery is NOT fully charged
Use another battery or charge the battery to try again
Check charging pins (located on the backside of control unit) are damaged
See from the side way or front side to judge if charging pins are damaged or twisted. If they are damaged or twisted, it should be sent back to Xenosys factory to be repaired
Cables (LC-HA) are not properly
Inserted
Try to insert or connect all cables properly inserted and try to turn on LooksCAM again
SD card is missing or NOT properly inserted
Insert proper SD card (Class 10, MLC type, 32 GB – specification required) and try again
Control unit buttons are not working
Check the position of “Hold” button
Move away from “Hold” position to work properly
Check the control unit and battery is properly assembled
Detach the battery pack from the control unit and re-assemble the control unit and battery pack to turn on again
Rebooting
Check control unit and battery is properly assembled
Detach the battery pack from the control unit and re-assemble the control unit and battery pack to turn on again
Check LC-HA all jacks and cables are properly inserted to control unit
Pull out all cables and insert all cables to each jack port properly and try to turn on control unit again
Charging pins (located on the backside of control unit) are damaged
See from the side way or front side to judge if charging pins are damaged or twisted. If they are damaged or twisted, it should be sent back to Xenosys factory to be repaired
Firmware check
Check the firmware is the most recent one – 20160705 and try the firmware update
Heat comes out during the usage
Heat comes mostly from the control unit and conveyed to battery pack
As lots of current need to run the control unit of LooksCAM and most of heat comes from control unit and conveyed to battery pack. The heat is 45 degree and human felt if the temperature is more than body temperature. It is NORMAT when heat comes out after long time of usage, so if the customer felt uncomfortable, we recommend using with wrapping up with sponge or other bands to cover.
LC-HA
Integrated pin is damaged
While plug in or out, hard pull in or out may cause the damage of integrated cable
Ask your local distributor to change the integrated cable – if the pin or jack is stuck in the hole of control unit, it should be sent back to Xenosys factory to be repaired
Light is flickering
Check all cables are properly inserted and connected
If all cables connection is well, then we should check the cable wire connection which needs to be sent back to Xenosys factory
Light intensity is weak
Check the light intensity is low level
If the light intensity is still low even the highest level, then change the battery pack to try again. Still same problem occurred
LC-RC
Remote control is not working
Check AAA battery status on the backside of remote controller
Change AAA batteries and try again. Second step, try to verify if the control unit or remote controller are exchanged, if so, try the pairing process (Refer to manual page 13) If it’s still not working, then it should be sent back to Xenosys factory
LC-CH
Charging is not completed
Check the charging pins (located on the backside of charger) are damaged
See from the side way or front side to judge if charging pins are damaged or twisted. If they are damaged or twisted, it should be sent back to Xenosys factory to be repaired
Charging is not completed – all red light
Check the charging pins (located on the backside of charger) are damaged or battery is properly assembled
Try to check charging pins are damaged or twisted. Then try to reassemble the battery pack. If it’s still not working, then try with another battery pack. If all 3 steps are NOT working, then it should be sent back to Xenosys factory
LC-BTP
Battery is not getting charged
Check the assembling status
Try to reassemble the battery pack and charger
Battery is not getting charged
Try to charge the battery pack
Try with another battery and if battery is NOT getting charged, it should be sent back to Xenosys factory to be checked up
Battery discharging time is too fast
Check if battery has been fully charged (Check the battery status LED).
If the discharging time is fast even fully charged status, it means the battery lifespan has been dead. We recommend exchanging new battery pack as battery pack is expendables, so the lifespan will be shorter than the first-time purchase after certain period of time
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L2S15 Quick Manaul and LCU15 Connector Repair method
Symptom
Check Point
Troubleshooting
No light comes from LED lens module
Check if the battery pack is properly installed.
Assemble the battery pack properly to charging terminal.
Check if the battery is discharged.
Recharge the battery.
Check if the cable
connection is properly
installed.
Connect properly again.
Light comes on a few moments and turn off
Check the battery remaining quantity
Recharge the battery
After exchange of
battery, the light intensity is
not enough
Check the intensity is properly adjusted.
Adjust the intensity step.
Discharging time is too fast
Check if the battery is fully charged. (Check the battery remaining LED)
If the battery running time
Is too short even fully
charged, we recommend
exchanging with new battery
as it is expendables.
Light flickers intermittently
Check the wire connection part – loose contact or not.
Contact the distributor or manufacturer
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Please refer to the attached file for troubleshooting manaul for L2S09.
Problem
Check point
Solution
Headlight does not light on
Check if
Reconnect
Check if the battery power is too weak
Recharge or replace
Check the connection of all cables and plugs
Reconnect cables and plugs properly
Headlight lights up for a couple of minutes and turn off
Check if the battery power is too weak
Recharge
Beep and power off simultaneously
Check if Xenosys-supplied Charger used
If not, switch with Xenosys-supplied Charger units and reconnect the plug of Auxiliary Control unit to the jack of Control Unit
If yes, power off and take it immediately to Xenosys retailer or call to customer center.
After replacement to full-charged battery, headlight does not light up enough
Check the level of light intensity
Adjust light brightness in Four intensity levels by pressing the intensity button on Control Unit or Auxiliary Control Unit
Too fast discharge battery
Check if battery fully charge through battery indicator
If the operation time is noticeably shorter than normal one under the full charge, It’s time to buy a new battery
Light flickers intermittently
Check out connection of cables, jacks and plugs
Replace cable or reconnect the cable and plug